Plain terms for using Retain. Last updated August 2026.
By installing Retain or sending events to our endpoints, you agree to these terms on behalf of the business you represent. If you do not agree, do not install it.
Software that records events you send, identifies customers drifting from their established pattern, delivers interventions you configure, and reports the measured difference between customers who received them and a group held back. Where you use Retain Checkout, we provide payment initiation on Stripe infrastructure.
Having a lawful basis to collect and process your customers' data. Providing your own privacy notice to your customers. Not sending us content, personal details or special category data, which we neither want nor have a place to store. Complying with the messaging and communications law that applies where your customers are.
There is no charge until your business exceeds the tracked revenue threshold published on our pricing page. Compass is charged monthly and can be cancelled at any time, effective at the end of the paid period. Retain Checkout is charged as a percentage of payments processed through it, in addition to the payment processor's own fees.
Customers who join during an early access period keep the terms they joined on for as long as they remain a customer without interruption. If we change pricing, we will give at least thirty days notice and the change will not apply retroactively.
Your event data remains yours. You can export it at any time and delete it at any time. You can stop using Retain whenever you choose, with no notice period and no exit fee. On termination we delete your data on request, and in any case within ninety days.
Retain is provided as it stands. We do not currently offer a contractual uptime guarantee, and we would rather say that plainly than publish one we cannot yet support with redundancy. Our liability is limited to the amount you have paid us in the twelve months preceding a claim. We are not liable for indirect or consequential loss, including lost revenue or lost customers.
Reported measurements describe what occurred in your data. They are not a forecast, and we do not guarantee any particular retention or revenue outcome.
Do not use Retain to contact people who have not consented to hear from you, to pressure vulnerable individuals into spending, or to circumvent the frequency limits and taper built into the engine. These limits are enforced in the system and are not configurable to zero.
These terms are governed by the laws of Victoria, Australia.